Once your order ships, we’ll email you a tracking link. You can also track it by logging into your account and selecting the order.

We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method. Estimated delivery times will be provided at checkout.

Yes. We ship to most countries worldwide. Available shipping methods and estimated delivery times are shown at checkout. Duties and taxes are included in product prices and paid on your behalf.

If your order hasn’t been dispatched, you can request changes to the address, products or colour by logging into your account and selecting the order. Changes depend on fulfilment status and stock availability.

You can request cancellation before an order is dispatched by logging into your account and selecting the order. If it has already shipped, please use our returns process.

If part of your order is missing, first check the shipping confirmation in case items were dispatched separately. If the remaining items do not arrive, email hello@carrycancha.com with your order number and details of what is missing.

We accept eligible returns within 30 days of purchase and eligible exchanges within 60 days of purchase. Items must be new, unused and resaleable, with their original tags and packaging. Final Sale, B-Stock and refurbished products are excluded except where applicable law provides otherwise.

You can start a return from your customer account.

Yes. The original purchaser receives a Limited Lifetime Warranty on new Cancha-branded bags and accessories purchased on or after September 1, 2026 from Cancha or an authorised Cancha retailer. It covers defects in materials or workmanship during normal, intended use for as long as the original purchaser owns the product.

Normal wear and tear, accidental damage, misuse, second-hand purchases, Final Sale, B-Stock and refurbished products are not covered. See the full warranty terms.

Email hello@carrycancha.com with your order number or proof of purchase, a description of the issue and clear photos. We aim to respond within 24–48 hours. Please wait for written instructions before sending the product.